Scope of Application
The following General Terms and Conditions (GTC) apply to all orders placed through our online shop by consumers and entrepreneurs. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.
Contractual Partner, Customer Service
The purchase contract is concluded with:
Magic Candles
[Your company name / Your legal form, if different]
[Your street and house number]
[Your postcode and city]
Email: info@magic-candles.de
For questions, complaints and grievances, you can reach our customer service by email at info@magic-candles.de.
Offer and Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer, but an non-binding online catalog. By clicking the order button, you place a binding order for the goods contained in the shopping cart. Confirmation of receipt of the order, together with acceptance of the order, will be sent immediately after submission by an automated email. The purchase contract is concluded with this email.
Prices and Shipping Costs
The prices stated on the product pages include statutory VAT and other price components. In addition to the stated prices, we charge shipping costs for delivery. The exact shipping costs will be clearly communicated to you again during the ordering process.
Payment
In our shop, the usual payment methods (such as credit card, PayPal, Klarna, Apple Pay) are generally available to you. Your account will be charged immediately after placing the order or upon dispatch of the goods, depending on the chosen payment method.
Delivery
Delivery will be made within the delivery time specified on the item page to the delivery address provided by the customer.
Retention of Title
The goods remain our property until full payment.
Warranty and Guarantees
The statutory liability for defects applies. Information on any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the shop. Handmade candles may show minimal optical deviations, which do not constitute a defect but are a quality feature of craftsmanship.
Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS). We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.